Help Center

Yes, Our Tender Love and Hair Supplement is safe to continue to use after your 6-month period has terminated.

Yes, It is safe to use with other supplements as they are 100% natural. However if unsure, we always advise consulting with your doctor.

We always recommend consulting with your doctor before using anything new.

All Shampoos, Conditioners and Scalp Treatment are safe to use on children (18+). As for the supplements, we recommend consulting with your doctor.

We offer our highest discounts and % off on your first order when you sign up to our newsletter. By becoming a member you will get exclusive early access to new products, discount codes, vouchers and offers we run too.

We don’t advise sleeping on the En-Root Scalp Oil as it contains Salicylic acid. However, it is up to your discretion.

No, our range of products are silicone-free.

Yes all our products are registered with The Vegan Society.

Yes all of our products are cruelty free

Our products are made with natural ingredients and do not contain harsh chemicals. However if you have any doubts, we always recommend consulting with your doctor.

Our entire range is designed to help combat hair loss and encourage growth. Please read our blogpost to learn more about the En-Root Scalp Treatment.

All orders over £40 qualify for FREE delivery.

Standard UK delivery takes 2-3 working days and is just £3.50

Next day UK delivery is available for £7.50.

For International orders please get in touch at

We currently offer shipping to the UK and US, but can arrange shipping to almost any market. For pricing, please contact us at

All orders take 3-5 business days to arrive. If your order is placed prior to 1pm Monday-Friday, it will be dispatched the same day. If your order is placed after 2pm, your order will be dispatched the following working day.

Your order is likely on it's way already, so please allow up to 5 working days for delivery. However if you haven't received it, please contact: or send us a message through the chat link in the bottom right hand corner of the screen

If you are missing something from your order or you were expecting something you didn't get, don't worry just get in touch and we'll sort it out right away. Please contact:

If for any reason you need to make a change, or cancel your order, please contact: as soon as possible and we'll get that sorted for you.

Your satisfaction is our top priority. We offer returns within 30 days of purchase back to your original form of payment. The total amount minus the original shipping cost will be returned back to your original form of payment.  Please allow 10 business days after we receive the returned items at our facility for the return to be processed.

Please email us via to get a returns authorisation note and details of how to return your items

If your product arrives broken or damaged, please let us know within 14 days to ensure we are able to help with your request. Please contact us through our contact page or email us at and let us know your order number and the reason.